Performance Monitoring

At James Kemball Limited, we aim to provide the highest possible quality service to all our customers. In transport terms, this means a reliable and punctual collection and delivery service on which our customers can depend. We pride ourselves on our communication levels with our customers. If, for any reason, we're running late, we will always advise you of the circumstances and the revised ETA. With our latest vehicle tracking service, we can offer you extra peace of mind and let you know exactly where your load is at any time – day or night.

We undertake a performance measurement programme where we monitor daily, weekly and monthly statistics of our collection and delivery performance, setting ourselves a minimal target of having 98% of our collections and deliveries performed on time. These measures include a failure breakdown, whereby we categorise our failures into 3^rd party, haulier and customer error. Not only can we advise you of our overall performance, we can also let you know the breakdown as well, whether it's quay delays, road traffic delays or even vehicle/driver problems.

Since we started measuring these statistics in 2003, the average achievement level to date is 94% and we're improving this figure year-on-year. We are currently achieving an on-time performance level in excess of 96%.

On-Time Performance

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